Home Terms and Conditions La Ligne Verte - valac
Terms and Conditions La Ligne Verte & valac
Please read this document thoroughly before booking a trip.
Wherever La Ligne Verte or VALAC are mentioned, both are implied.
|If you have to cancel||Our charges||We refund:|
|More than 56 days before the first night of your package||10% of total rate||90% of total rate|
|From 56 to 28 days before the first night of your package||25% of total rate||75% of total rate|
|From 27 to 16 days before the first night of your package||50% of total rate||50% of total rate|
|From 15 to 8 days before the first night of your package||75% of total rate||25% of total rate|
|From 7 to 2 days before the first night of your package||90% of total rate||10% of total rate|
|1 day before the first night of your package or on the day
of the first night of your package or after
|100% of total rate||no refund|
Refunds are paid to your credit card or bank-account.
If you have to cancel a booking you can let someone else take your place without extra costs.
For all our budget, standard and plus trips (not for the superior and luxury packages!) in the Grands Causses area (only!) you can purchase our "cancelation-inclusion package" to cover the costs of any cancelation. For a supplement of 10% of the total costs of your trip with La Ligne Verte (not the costs of travelling to the first hotel of the trip) you can cancel your trip (not the travel costs) without having to state the grounds for doing so.
The cancelation-inclusion-package will result in a refund of 90% of the payment due to La Ligne Verte - valac. These are the terms and conditions of this cancelation-inclusion package of La Ligne Verte - valac:
1. You may cancel your trip till 12:00 o'clock of the day before
the first day/night of the package. It is not possible to cancel the
trip the day of your arrival or during the trip.
2. To cancel you have to send an email to La Ligne Verte (find the email-address in your booking confirmation or else Contact here) to inform La Ligne Verte of your cancelation.
3. You can cancel without having to state the grounds for doing so.
4. This cancelation-inclusion package of La Ligne Verte is not applicable on all trips. Excluded are trips in Dordogne, Cathar area, Corsica and Provence. Excluded are all superior and luxury packages. This "cancelation-inclusion" package is applicable to budget, standard, and plus trips in the Grands Causses area for groups up to 4 persons. With larger parties the cancelation-inclusion packages will apply to the 4 first members of the party. To all other group members our standard cancelation rules will apply.
5. La Ligne Verte will refund 90% of the money due (i.e. the total price of the trip) within 2 weeks after cancelation. The reimbursement of the money due will be balanced with the final balance or with the deposits already paid.
6. For example: If the costs of your cycling trip (bike rental included) and other supplements are € 1000,- this cycling package with the cancelation-inclusion package will cost you € 1100,-. If you phone and mail us about the cancelation and send us an email the day before at 12:00 hr (European time), informing La Ligne Verte of your cancelation of the trip, you'll get a refund (90% x (1000+100)) or € 990,- if you would already have paid € 1100 for the final balance. If you paid only for the deposit or more you will get a refund of the amount paid minus €110.
If you paid the deposit of 10% only, there will be no further reimbursement.
7. Reimbursement of 90% is only applicable if the total amount has been paid from no more than one credit card or bank-account. Reimbursement of payments with more than one credit card or from more than one bank-account will cause an extra fee of € 25 per extra credit card or bank-account, which will be reduced from the reimbursement due. 8. Force majeure. We regret we cannot accept any liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by, or you otherwise suffer any damage or loss as a result of force majeure.
8. Force majeure means any event which we, or the supplier of the
service(s) in question, could not, even with all due care, foresee or
avoid. Such events include war or threat of war, riots, civil strife,
terrorist activities, industrial disputes, fire, natural or nuclear
disasters, adverse weather conditions and all similar events outside
Once a booking request is received and confirmed, modification of dates or alteration of itineraries can require a change fee. Fees vary according to the scope of the change but can be substantial if last minute changes lead to hotel or other service cancellations. A minimum change fee of € 20 applies to any change within 35 days of travel.
Trip cancellation insurance is strongly recommended. This will protect you should you need to cancel for certain necessary reasons such as illness, and provides your refunds for air and tour in full. Additional insurance for baggage, health/accident is also strongly recommended. LV does not supply travel insurance.
After receipt of your deposit, a hotel list will be sent by e-mail. Route info and an outline of what to expect during the walk will be waiting for you at your first hotel. You are responsible for passport-requirements, and we suggest you plan early to apply for a passport. Please check your government requirements.
Additional responsibilities of you the traveler include, but are not limited to the adherence of all local laws, respecting customs and culture, assessing your abilities, respecting other trip members privacy, and if on a guided trip following the suggestions and advice of the guide.
We will accept responsibility if any death, personal injury, failure or deficiency of your holiday arrangements is caused by negligence or omissions by us, or our agents or suppliers. We will not be responsible for any injury, illness, death, loss, damage, expense, cost or other sum or claim of any description whatsoever which results from the fault of the person(s) affected or any member(s) of their party or results from an event or circumstance which we or the supplier of the service(s) in question could not have predicted or avoided even after taking all reasonable care. We cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised on our website and we have not agreed to arrange them. The maximum liability for any damages other than for personal injury or illness will be limited to the price paid for the holiday.
It is your responsibility to ensure that you are physically fit, adequately experienced, suitably equipped for your holiday and aware of the risks involved in such a holiday. Although Contours Holidays will ensure the holiday is as safe as possible you must accept that the sole responsibility for your personal safety remains with you. In the interests of safety you must undertake to follow the advice in the guidebook or route notes provided, as well as that provided by anybody on our behalf, heed any warning or advisory notices encountered on your holiday, follow the Country Code and act sensibly and prudently at all times.
Additionally, any damage caused by group members to accommodations or taxis used in the course of your holiday is the responsibility of the group. Likewise, any damage caused by solo travelers is their own responsibility. La Ligne Verte cannot accept responsibility for any such damage, and accommodations/taxis booked retain the right to reclaim costs from the Lead Traveler, whether they are travelling as part of a group or alone.
La Ligne Verte cannot accept responsibility for any wear & tear to equipment provided for your holiday. Likewise, you accept responsibility for any breakages that occur during your tour, even if they hinder your ability to complete your tour. We will do our utmost to assist you in procuring replacements or repairs, but any cost for the same lies with you, and no refunds can be issued for tours halted due to damaged or broken equipment.
Nota bene: La Ligne Verte is not responsible for loss or damage at/by rented objects or of luggage transported by taxis.
Nota bene: La Ligne Verte is not responsible for loss or damage caused by viruses of third parties in our website.
Nota bene: apparent mistakes and faults in this website (www.valac.nl)
don't bind VALAC nor La Ligne Verte.
In order to ensure that you know exactly what our (and your) responsibilities are, please read the following terms and conditions.
The renter accepts the bicycle in good condition, and commits himself/herself to
LATE RETURN FEE :An additional day's rental fee will be charged for each day customer keeps equipment after the return date specified on this contract. All equipment must be returned directly to Cycling-Rentals or wherever agreed.
a. Do not leave the bike unattended. Locks deter theft but they do not prevent all theft from happening.
b. Lock the front wheel, frame and steel support under seats.
c. Make sure to return the key with the lock when you’re done with the bicycle.
Article 4.1: State of affairs.
The bicycles and accessories, at all time, remain the exclusive property of Bike Rental Company from which La Ligne Verte rented the bike for you. You accept full responsibility for the care of this equipment and are responsible for its damage or loss. You have 30 minutes from the beginning of the use of the equipment to report any malfunction, after which, all repairs needed as a result of the use of the equipment will be attributed to you and may be subject to additional charges.
Article 4.2: responsibility.
The equipment is used at your own risk. You will release La Ligne Verte of all liability in the case of injuries or damages to the user(s) of the equipment or to any other person or property. You agree not to make a claim against La Ligne Verte for injuries or damages relating to bicycling or the use of this equipment.
Article 4.3: In case of theft.
In case of theft or accident, you must contact La Ligne verte immediately, make a declaration to the local police and submit a copy to La Ligne Verte.
Article 4.4: Anti-theft guarantee
You have the option to subscribe an anti-theft guarantee with an insurance company of your choice. This guarantee only applies in case of theft and upon submission of the police declaration referred to above. An excess payment may be required depending on the level of coverage selected. The guarantee does not cover for damages incurred during the time of rental. The full list of damages and related repair costs is available through the link below.
Article 4.5: Modifications
It is forbidden to modify or carry out major repairs to the bicycles, to sub-rent or lend the bicycles, to carry a passenger other than an infant in a designated child seat.
Article 4.6: Security.
The bikes we rent for you are equipped with a chain lock that you shall use at all times when parking the bicycle. It is mandatory to attach the frame of the bike to a fixed object that cannot be moved or removed. Note that if the bike was not attached under these terms, the anti-theft guarantee, even if subscribed, will not apply.
Article 4.7: Payment.
You authorize La Ligne Verte to use your credit card information to pay for the rental and to cover for potential damages and/or loss of the bike(s). To assure payment of damage and loss you will have to give the details of your credit card (Mastercard, VISA or American Express) and sign for your responsability, when the bike will be handed over to you,
Article 4.8: End of contract
The rental agreement terminates upon return of the bikes and after verification of their condition by a La Ligne Verte's agent/Local bike rental.
Article 4.9: Deposit
For each rental we ask for a security deposit as part of your the package with La Ligne Verte,
Article 4.10: Commitment.
You have until 7 days before the start of your bike-rental to inform La Ligne Verte about any changes concerning your bike-rental. Once you have entered the rental agreement, you will not be able to shorten the rental dates. If you wish to extend your rental, please contact your La Ligne Verte in order to see if the bikes you have rented are still available.
Please be aware that La Ligne Verte does not refund 100% in case
of anticipated returns.
We recommend that you are adequately insured. We cannot be responsible for your own illness or injury or for damage or loss of your personal belongings while on a ride or tour. It is also recommended that this insurance cover you in the event of cancelation of your trip. The renter agrees to pay for the rental of the bike and any additional fee that is applicable for any mistreatment of the bicycle. In case a part of the bicycle is broken because of mistreatment, lost or stolen, the following additional fees will be charged:
a) city bike lost/stolen: 450€ - Sadle: 25€ - Light: 15€ - Lock: 30€ - wheel: 45€
b) road bike: 1.500€ - Sadle: 50€ - wheel: 250€ Ligne Verte Bike rental offers insurance for robbery only for the city bikes.
This insurance is optional but highly recommended. The insurance
does not liberate a customer for further charges in case of broken,
lost or stolen bike (-pieces) but will be charged 100€ when the bike
For the road bikes the customer is the only responsible of the bike. There is no insurance available for these bikes.
In case of a breakdown, don’t abandon the bicycle. You should contact us immediately to arrange for the exchange of a bicycle of equivalent or superior quality. All repairs needed as a result of the use of the equipment including all parts, shall be paid by the renter.
Wherever used herein, the term bike shall include any bike rented
from or via La Ligne Verte. La Ligne Verte nor the professional bike
rental shops nor its, its agents, servants, and employees shall be responsible for personal injuries or property damage, loss or delay
incurred by any person arising out of the act of negligence of any direct
or supplemental carrier or other person rendering any of the services
or products being offered in these rentals; nor shall La Ligne Verte
nor its pathners in bike-rental be responsible for any injuries, death,
damage, loss or delay in any means of transportation or by reasons of
any event beyond the actual control of La Ligne Verte, or of any other
agent or supplier implied in the bikerental, or due to force majeure.
Renters follow any suggested itinerary at their own risk and agree not
to hold La Ligne Verte responsible for injury or death resulting from
The client agrees that he/she will release Ligne Verte from any responsibility
of liability for injuries or damages to the user of the bikes and bike-equipments
The client accepts for full responsibility for the care of this equipment and thereby agrees to freely and expressly assume and accept any risks and all injury to the user of this equipment while bicycling.
If a scheduled tour/rental is cancelled due to poor weather conditions
such as heavy rain, customers may reschedule their booking for another
In all other cases of cancellation, credit/refund will be available to costumers that only notify us via email or telephone at least 24 hours prior to the scheduled tour/rental.
Deposit Equipment. A guarantee deposit with your credit card will sometimes be asked for when renting a carbon, aluminium or e-bike.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our services or our website, then you can be assured that it will only be used in accordance with this privacy statement.
WHO ARE WE?
La Ligne Verte B.V. is a privately owned dutch company specialising in cycling and walking holidays and tailor-made luxury holidays in South of France. We operate two brands: la Ligne Verte and Valac.
Any personal information provided to or gathered by us is controlled by La Ligne Verte B.V.La Ligne Verte - VALAC is registered since 1992 at the Chamber of Commerce in Amsterdam, Netherlands, reg.number 30275930.
Data security is of the utmost importance to us and we are committed to ensuring information we collect from you is secure. In order to prevent unauthorised access or disclosure, we have put in place physical, electronic and managerial procedures to safeguard and secure the information we collect online and offline.
WHAT INFORMATION DO WE COLLECT
Information that you provide to us when visiting on our website, completing an online enquiry form, an online or offline booking form, filling, subscribing to mailing lists, entering competitions, participating in market research and when contacting us both on and offline including:
WHAT WE DO WITH THE INFORMATION WE GATHER
We require this information to understand your needs and provide you with a better service, and for the following reasons:
We may contact you by email, phone or mail unless requested otherwise.
WHO ELSE MAY SEE YOUR DATA
In order to respond to your holiday request, we may need to disclose some of your information to our partners including: travel companies such as hotels, chalet owners/operators, airlines, ground handlers, restaurants and car hire companies.
We only pass on information that is required in order to fulfill the booking or enquiry, such as name and address to delivery companies.
In order to maintain and understand our data as accurately as possible to give you the best possible guest experience, we may occasionally use the services of external specialist companies for data cleaning and data analysis. Data is protected by a non-disclosure agreement and data is not stored after any work has been completed.
Please be aware that due to the nature of our business and of the internet, information and data you provide may be transferred outside the country where it is submitted to us. If you are submitting information or data from a country within the European Economic Area (EEA) it is possible that it may be transferred outside the EEA, where data privacy regulations may differ from within the EEA.
Advanced Passenger Information (API) is required by many countries prior to arrival (or departure). API information includes personal identity information such as name, paschallengingdetails, visa information, nationality, transit and destination data. Airlines and transport companies are required to transmit this information by law and data entry is requested at the time of ticket issue. To comply with these regulations, we pass the relevant information to the transport companies who transmit the information to the relevant authorities.
CONTROLLING YOUR PERSONAL INFORMATION
We will not sell or distribute your personal information to third parties unless we have your permission or are required by law to do so.
You may choose to restrict the collection or use of your personal information in the following ways:
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the address below. We will promptly correct any information found to be incorrect.
Our data manager can be contacted by sending a e-mail to firstname.lastname@example.org
LINKS TO OTHER WEBSITES
Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
This Agreement will be governed by and interpreted according to the law of the Netherlands. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the Dutch courts.
This policy was last updated on 12 december2021