Read our cancellation
rules and all other
terms and conditions.
The booking conditions of VALAC (booking office of La Ligne Verte)
apply to all reservations, bookings and tours of La Ligne Verte.
After having received all the relevant
information (this form or by email) we will allocate you a booking
reference number and email it to you.
After receipt of the booking form
we will effectuate the reservations of the hotel rooms and send you
an invoice with the confirmation and the list of hotels of your trip
. So you can check by yourself the reservations made by La Ligne Verte
BV.
Insurance. La Ligne Verte BV / valac
(Vacances à la Carte) does not accept any liability for any loss or
injury however caused. We recommend that you take out appropriate
holiday insurance covering you against illness, injury, and loss or
damage to luggage. This insurance should also cover the possibility
of your having to cancel your holiday for whatever reason.
Contact:
The address of La Ligne Verte La Ligne Verte B.V.
Dufaystraat 5-II, 1075 GR Amsterdam.
ING Bank Amsterdam, Foreign Operations Postbus 1800 1000 BV AMSTERDAM Netherlands
Paying with
a Credit card
Accepted
cards:
-VISA
via INGENICO -MASTERCARD via
INGENICO -AMEX
You pay
"pay-per-link" for VISA and Mastercard
For VISA
and Mastercard we don't need your card
number, expiry date etc. We will send you a mail with a link to
a secure website of our bank for paying us with your credit card.
For AMEX cards we still need
Number of the card
Expiry date
Name as appears on card
Security code: the four figures on the fore side
of the card.
Procedures
payment:
First complete
and send the booking form of this website (www.valac.nl).
We will ask you to phone or Skype
us for the card-details (AMEX).
Payment of the deposit:
A deposit of
10% -payable in Euro- of the total amount is due after availability will
have been checked by La Ligne Verte, or full amount if within 7 weeks of
travel.
Payment of the outstanding
balance:
Receipt of the final
balance at the latest 7 weeks before departure. If you are paying by credit
card we will let you know in advance we will be charging your credit card
for the final balance.
Rates and Group discounts
Basic rates are prices per person with 2 persons
sharing double or twin rooms; bags transfers included; bike rental not included
in basic rate.
Solo all-in prices are prices for single travellers
including single room supplement; bags transfers included; bike rental not
included.
Group discounts are applicable only on the
basic rates p.p. with 2 persons sharing room, but not
on supplements for single rooms, extra nights, nor on bike rental or any
other supplements. Group discounts apply to parties and
families of 3 to 8 persons.
Group discounts are indicated in a percentage of the basic rate and
apply to every member of the party.
The applicable discount appliesto
payments that are made for the whole party
with a maximum of three different credit cards.
For payments with 1 credit cards no administrative supplement will be charged.
For payments with 2 credit cards an administrative supplement of € 20 will
be charged to the second credit card.
For payments with 3 credit cards an administrative supplement of € 20 will
be charged to the second and to the third credit card.
For payments with 4 or more credit cards no groups discounts will apply.
Moreover, cancelation of just one or more
persons of the group will affect the total group-discount applicable (i.e.
lower substantially for all the remaining members of the party).
So, if one of more persons of the group,
originally booking together, have to cancel their trip we are not going
to ask the remaining members of the party to pay extra for the difference.
For this reason cancelation a trip (booked-with-group-discount) by one or
more members of the party will cause an extra withholding (to the persons
cancelation) relative to the new (i.e. lower) applicable discount percentage
applicable to the remaining members of the party. The withholding will be
a percentage of the basic rate to be settled with the refund due by La Ligne
Verte.
Example: 5 persons book a trip with group
discount of 12%.
Basic rate p.p. €1000, with group discount € 880. Total paid (basic
rates only): 5x 880 = 4400.
2 persons cancel their participation. Remaining members : 3, which will
cause a new discount of 8%.
New price for the remaining members 3 x 1000 minus 8%= 3 x 920 = 2760
The remaining members had already paid 3 x 880 = 2640. Rests still to be
paid: 2760-2640=120.
€120 will be hold in and settled with the cancellation refund due by La
Ligne Verte to the persons cancelation.
Booking confirmation
As soon as we have received authorization
for the payment of your deposit we will send you by email a confirmation
of your reservation and the list of hotels (with phone numbers) of your
trip.
We suggest you take an insurance for costs of cancelation.
To cancel a booked journey you have to send an email to: La Ligne Verte
~ Vacances à la Carte. The person who signed/mailed the booking confirmation
("Party leader") should also sign/mail the notification of cancellation.
Cancellation has to be done by email to establish the date of cancellation,
with confirm receipt. Our cancellation charges, based on the total cost
are as follows:
If you have to cancel
We refund:
More than 42 days before departure date
90% of total rate
From 42 to 29 days before departure date
60% of total rate
From 28 to 15 days before departure date
40% of total rate
From 14 to 8 days beforedeparture date
20% of total rate
From 7 to 2 days beforedeparture date
10% of total rate
One day before departure day or on this day
no refund
By departure date we mean: the day of your first hotel night. If you
might have to cancel there is always the possibility to let some other
person travel in your place, without extra costs.
"cancelation-inclusion package" La
Ligne Verte - valac
For all our budget, standard and
plus trips in the Grands Causses area (and here only!) you can purchase
our "cancelation-inclusion package"
to cover the costs of any cancelation. For a supplement of 5% of the total
costs of your trip with La Ligne Verte (not the costs of travelling to the
first hotel of the trip) you can cancel your trip (not the travel costs)
without having to state the grounds for doing so.
The cancelation-inclusion-package
will result in a refund of 90% of your payment to La Ligne Verte - valac.
These are the terms and conditions of this cancelation-inclusion package
of La Ligne Verte - valac:
1. You may cancel your trip till
18:00 hour local time of the day before the first night of
the package. It is not possible to cancel the trip the first day of the
package or during the trip.
2. To cancel you have to send an email to La Ligne Verte (Contact)
as well as phone La Ligne Verte B.V. +31657602708 to inform La Ligne
Verte of your cancelation.
3. You can cancel without having to state the grounds for doing so.
4. This cancelation-inclusion package of La Ligne Verte is not applicable
on all trips. Excluded are trips in Dordogne, Cathars area, Corsica and
Provence. Excluded are all superior and luxury packages. This "cancelation-inclusion"
package is applicable only to budget, standard and plus trips in the Grands
Causses area for groups up to 4 persons. With larger parties the cancelation-inclusion
packages will apply to the 4 first members of the party. To all other group
members our standard cancelation rules will apply.
5. La Ligne Verte will refund 90% of the money due (i.e. the total price
of the trip) within 3 weeks after cancelation. The reimbursement of the money
due will be balanced with the final balance or with the deposit.
6. For example: If the costs of your
cycling trip (bike rental included) and other supplements are €1000,-
this cycling package with the cancelation-inclusion package will cost you
€ 1050,-. If you send us an email you want to cancel the package the day
before the first night of the package at 17:00 hr, informing La Ligne Verte
of your cancelation the trip, you'll get a refund of € 945,- if you
already paid €1050 for the final balance.
If you paid the deposit of 10% only, there will be no further reimbursement.
7. Reimbursement of
90% is only applicable if the total amount has been paid from no more than
one credit card or bank-account. Reimbursement of payments with more than
one credit card or from more than one bank-account will cause an extra fee
of €25 per extra credit card or bank-account, which will be reduced
from the reimbursement due.
When in dispute Dutch law will be applicable.La Ligne Verte - VALAC is registered since 1992 at the
Chamber of Commerce in Amsterdam, Netherlands, reg.number 30275930.
VAT-number: NL821652771B01 . Before booking a tour please
read all of the
terms and conditions
of La Ligne Verte ~VALAC
